Refund policy
Return & Refund Policy
At Post & Poppy, we value transparency and customer satisfaction. Since our original designs are fulfilled through Printify's print-on-demand service, returns and exchanges are only available for specific issues, as outlined below.
No Returns or Exchanges for Buyer’s Remorse
All products are custom-made to order. Therefore, we do not accept returns or exchanges if:
- You ordered the wrong size, color, or design.
- You changed your mind after purchase.
Returns for Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, we offer a free replacement or refund under the following conditions:
- You must contact Post & Poppy within 30 days of delivery.
- Provide:
- Your order number.
- Clear photos of the issue (damaged product, manufacturing error, or print issue).
📌 No need to return the original item—we will process a replacement or refund based on your proof of damage.
European Union: 14-Day Cooling-Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days for any reason. The following conditions apply:
- The item must be unused, with tags, and in original packaging.
- You must provide a receipt or proof of purchase.
Refunds & Processing Time
- If your return or replacement is approved, we will issue a refund to your original payment method within 10 business days.
- Processing times may vary depending on your bank or credit card company.
- If you haven’t received your refund within 15 business days, please contact us.
Contact Us
For any return or order-related questions, please contact us here.
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